Refund Policy for KILOFE NIG LTD.

Effective Date: August 3, 2024.

At KILOFE NIG LTD, operating as "BAFF," we are committed to providing excellent service and ensuring that our customers have a positive experience. This Refund Policy outlines the conditions under which refunds are granted for our products and services, including airtime recharge cards, bill payments for electricity, gas and goods purchased through our platform.

1. Refund for Airtime Recharge Cards and Bill Payments

1.1. Eligibility for Refund:

• If you purchase an airtime recharge card or make a bill payment for electricity or gas and the transaction does not go through or is reversed, you are eligible for a full refund.
• To qualify for a refund, you must notify us within 7 days of the transaction date.

1.2. Refund Process:

• To request a refund, please contact our customer support team at support@baff.com.
• Provide your transaction details including the date, amount, and any relevant reference numbers.
• Once your request is verified, we will process the refund to the original payment method within 5-7 business days.

2. Refund for Goods Purchased

2.1. Eligibility for Refund:

• If you purchase goods through our platform and they are not received as described (e.g., incorrect item, damaged goods, missing items), you are eligible for a refund.
• You must report any discrepancies or issues within 7 days of receiving the goods.

2.2. Refund Process:

• To request a refund, please contact our customer support team at support@baffapp.com.
• Provide your order number, details of the issue, and any supporting evidence (e.g., photos of damaged goods).
• Upon verification, we will issue a full refund or arrange for the correct item to be sent to you, based on your preference.

3. General Terms

• Refunds will be processed to the original payment method used during the purchase.
• KILOFE NIG LTD. reserves the right to deny a refund request if the conditions outlined in this policy are not met or if fraudulent activity is suspected.
• This policy may be updated periodically. The most current version will be available on our website or through our customer support team.

For any questions or assistance regarding refunds, please contact our customer support team at support@baffapp.com. We are here to help and ensure your satisfaction.

Thank you for choosing KILOFE NIG LTD